Subprocessors
We use third party subprocessors, such as cloud service providers and customer support software. We establish UK GDPR compliant data processing agreements with each subprocessor, extending Data Protection Act 2018 and UK GDPR safeguards everywhere personal data is processed.
The following is a list of subprocessors we use for internal Data Processing activities whereby ARKK is the Controller.
| Sub-processor | Description | Location of data processed | Applicable ARKK Platform/Services |
| Guru
UKDedicated Ltd, Acton House, Perdiswell Park, Worcester, England, WR3 7GD, UK |
Guru host our SugarCRM platform, which is ARKK’s second Customer Relationship Management (CRM) solution. It also validates customer has the right to use the service | Data residency is located within the UK. | Applicable to Regulatory, iXBRL, ESEF and Desktop Adapter. |
|
SugarCRM |
SugarCRM platform, is ARKK’s Customer Relationship Management (CRM) solution. It also validates customer authentication to services permitted. | Data Residency within AWS EU West 2 region in London United Kingdom. | Applicable to Regulatory, iXBRL, ESEF and Desktop Adapter. |
| DocuSign, inc. 221 Main Street, Suite 1000, San Francisco, CA, 94105, United States |
DocuSign is used as an eSignature solution for the electronic signing of agreements with clients & suppliers. | Data residency located in Amsterdam (Netherlands), Frankfurt (Germany) & Paris (France). | Applicable to clients signing contracts with ARKK. |
|
Microsoft Limited |
Microsoft Office 365 suite including email Exchange, SharePoint etc. | Data residency located in European Union. | Applicable to email exchange & administrative document storage in SharePoint. |
| Hubspot, Inc. 2 Canal Park, Cambridge, MA 02141 United States |
Email communication platform enabling ARKK to communicate with prospects, and clients by providing product updates, and relevant marketing information. | Data residency located in the United States of America. | Applicable to all prospects, clients and platform users. |
The following list of subprocessors are used to provide Automation services to our customers. ARKK acts as the Processor and the client is the Controller when processing B2B customer personal data.
| Sub-processor | Description | Location of data processed | Applicable ARKK Platform/Services |
| Microsoft Limited Microsoft Campus Thames Valley Park, Reading, Berkshire RG6 1WG, UK |
Microsoft Office 365 suite including email Exchange, SharePoint etc. | Data residency located in the European Union. | Applicable to all platforms and services. |
| Microsoft Limited Microsoft Campus Thames Valley Park, Reading, Berkshire RG6 1WG, UK |
Microsoft Azure is ARKK’s cloud service provider utilising platform as a service (PaaS) model. Hosting all products and services ARKK offers. | Data residency located in Republic of Ireland and Netherlands. | Applicable to all platforms and services. |
| Freshworks 2950 S. Delaware Street, Suite 201, San Mateo CA 94403 |
Freshworks Freshdesk platform is an online cloud-based customer service ticketing software. Used to log and respond to all support related enquires. Also integrated with O365 Outlook. | Data residency located in Frankfurt, Germany. | Applicable to all platforms and services. |
| Atlassian - (Jira) Atlassian Pty Ltd Level 6 341 George St, Sydney, |
The Development team use Jira from Atlassian for issue tracking. Jira also integrates with Freshdesk enabling customer support tickets to appear in Jira. Allowing the corresponding development team to resolve technical issues the client is facing. Tickets related to the Automation platform are only made available to the group of Developers in Jira who work on Automation platform. |
Data residency located in Germany / Ireland due to ARKK’s user base in the EU. | Applicable to all platforms and services. |
| Userpilot, Inc. 2035 Sunset Lake Road, Newark, Delaware 19702, USA |
Allows ARKK to gather usage data from our platforms in order to construct guides, walk throughs, and notifications. Also provides valuable data to inform product decisions, e.g. adoption of new features, what areas of the platform are causing issues etc. | Data residency Paris, France. | Applicable to Automation, Regulatory, iXBRL/ESEF platform. |
| MailJet 4, rue Jules Lefebvre 75009 Paris, France |
MailJet integrates with ARKK's platform, which handles email communication to users such as outstanding activities, or registration email. | Data residency located in Frankfurt, Germany and Saint-Ghislain, Belgium. | Applicable to all platforms and services. |
The following list of subprocessors are used to provide Regulatory Platform services to our customers. ARKK acts as the Processor when processing B2B customer personal data.
| Sub-processor | Description | Location of data processed | Applicable ARKK Platform/Services |
| Guru
UKDedicated Ltd, Acton House, Perdiswell Park, Worcester, England, WR3 7GD, UK |
Guru host our SugarCRM platform, which is ARKK’s second Customer Relationship Management (CRM) solution. It also validates customer has the right to use the service | Data residency is located within the UK. | Applicable to Regulatory, iXBRL, ESEF and Desktop Adapter. |
| SugarCRM 548 Market Street, PMB 59423, San Francisco, CA 94104-5401 |
SugarCRM platform, is ARKK’s Customer Relationship Management (CRM) solution. It also validates customer authentication to services permitted. | Data Residency within AWS EU West 2 region in London United Kingdom. | Applicable to Regulatory, iXBRL, ESEF and Desktop Adapter. |
| Microsoft Limited Microsoft Campus Thames Valley Park, Reading, Berkshire RG6 1WG, UK |
Microsoft Office 365 suite including email Exchange, SharePoint etc. | Data residency located in the European Union. | Applicable to all platforms and services. |
| Microsoft Limited Microsoft Campus Thames Valley Park, Reading, Berkshire RG6 1WG, UK |
Microsoft Azure is ARKK’s cloud service provider utilising platform as a service (PaaS) model. Hosting all products and services ARKK offers. | Data residency located in Republic of Ireland and Netherlands. | Applicable to all platforms and services. |
| Freshworks 2950 S. Delaware Street, Suite 201, San Mateo CA 94403 |
Freshworks Freshdesk platform is an online cloud-based customer service ticketing software. Used to log and respond to all support related enquires. Also integrated with O365 Outlook. | Data residency located in Frankfurt, Germany. | Applicable to all platforms and services. |
| Atlassian - (Jira) Atlassian Pty Ltd Level 6 341 George St, Sydney, |
The Development team use Jira from Atlassian for issue tracking. Jira also integrates with Freshdesk enabling customer support tickets to appear in Jira. Allowing the corresponding development team to resolve technical issues the client is facing. Tickets related to the Regulatory platform are only made available to the group of Developers in Jira who work on the Regulatory platform. |
Data residency located in Germany / Ireland due to ARKK’s user base in the EU. | Applicable to all platforms and services. |
| Userpilot, Inc. 2035 Sunset Lake Road, Newark, Delaware 19702, USA |
Allows ARKK to gather usage data from our platforms in order to construct guides, walk throughs, and notifications. Also provides valuable data to inform product decisions, e.g. adoption of new features, what areas of the platform are causing issues etc. | Data residency Paris, France. | Applicable to Automation, Regulatory, iXBRL/ESEF platform. |
| MailJet 4, rue Jules Lefebvre 75009 Paris, France |
MailJet integrates with ARKK's platform, which handles email communication to users such as outstanding activities, or registration email. | Data residency located in Frankfurt, Germany and Saint-Ghislain, Belgium. | Applicable to all platforms and services. |
The following list of subprocessors are used to provide iXBRL/ESEF tagging services (via cloud portal) to our customers. ARKK acts as the Processor when processing B2B customer personal data.
| Sub-processor | Description | Location of data processed | Applicable ARKK Platform/Services |
| Guru
UKDedicated Ltd, Acton House, Perdiswell Park, Worcester, England, WR3 7GD, UK |
Guru host our SugarCRM platform, which is ARKK’s second Customer Relationship Management (CRM) solution. It also validates customer has the right to use the service | Data residency is located within the UK. | Applicable to Regulatory, iXBRL, ESEF and Desktop Adapter. |
| SugarCRM 548 Market Street, PMB 59423, San Francisco, CA 94104-5401 |
SugarCRM platform, is ARKK’s Customer Relationship Management (CRM) solution. It also validates customer authentication to services permitted. | Data Residency within AWS EU West 2 region in London United Kingdom. | Applicable to Regulatory, iXBRL, ESEF and Desktop Adapter. |
| Microsoft Limited Microsoft Campus Thames Valley Park, Reading, Berkshire RG6 1WG, UK |
Microsoft Office 365 suite including email Exchange, SharePoint etc. | Data residency located in the European Union. | Applicable to all platforms and services. |
| Microsoft Limited Microsoft Campus Thames Valley Park, Reading, Berkshire RG6 1WG, UK |
Microsoft Azure is ARKK’s cloud service provider utilising platform as a service (PaaS) model. Hosting all products and services ARKK offers. | Data residency located in Republic of Ireland and Netherlands. | Applicable to all platforms and services. |
| Freshworks 2950 S. Delaware Street, Suite 201, San Mateo CA 94403 |
Freshworks Freshdesk platform is an online cloud-based customer service ticketing software. Used to log and respond to all support related enquires. Also integrated with O365 Outlook. | Data residency located in Frankfurt, Germany. | Applicable to all platforms and services. |
| Atlassian - (Jira) Atlassian Pty Ltd Level 6 341 George St, Sydney, |
The Development team use Jira from Atlassian for issue tracking. Jira also integrates with Freshdesk enabling customer support tickets to appear in Jira. Allowing the corresponding development team to resolve technical issues the client is facing. Tickets related to the iXBRL/ESEF platform are only made available to the group of Developers in Jira who work on the iXBRL/ESEF platform. |
Data residency located in Germany / Ireland due to ARKK’s user base in the EU. | Applicable to all platforms and services. |
| Userpilot, Inc. 2035 Sunset Lake Road, Newark, Delaware 19702, USA |
Allows ARKK to gather usage data from our platforms in order to construct guides, walk throughs, and notifications. Also provides valuable data to inform product decisions, e.g. adoption of new features, what areas of the platform are causing issues etc. | Data residency Paris, France. | Applicable to Automation, Regulatory, iXBRL/ESEF platform. |
| MailJet 4, rue Jules Lefebvre 75009 Paris, France |
MailJet integrates with ARKK's platform, which handles email communication to users such as outstanding activities, or registration email. | Data residency located in Frankfurt, Germany and Saint-Ghislain, Belgium. | Applicable to all platforms and services. |
| N G & CO - NextGen 112, Shivlok House-II, Karampura Comm. Complex, New Delhi, 110015, India |
NextGen (based in India) provides ARKK an outsourcing service for iXBRL, using ARKK’s iXBRL adapter in occasional instances when ARKK’s internal iXBRL team is over capacity. | Data residency located in Delhi, India (accessed & processed by NextGen). | Applicable only to iXBRL tagging service with the written agreement of the customer. |
The following list of subprocessors are used to provide the Desktop Adapter to our customers. ARKK acts as the Processor when processing B2B customer personal data.
| Sub-processor | Description | Location of data processed | Applicable ARKK Platform/Services |
| Guru
UKDedicated Ltd, Acton House, Perdiswell Park, Worcester, England, WR3 7GD, UK |
Guru host our SugarCRM platform, which is ARKK’s second Customer Relationship Management (CRM) solution. It also validates customer has the right to use the service | Data residency is located within the UK. | Applicable to Regulatory, iXBRL, ESEF and Desktop Adapter. |
| SugarCRM 548 Market Street, PMB 59423, San Francisco, CA 94104-5401 |
SugarCRM platform, is ARKK’s Customer Relationship Management (CRM) solution. It also validates customer authentication to services permitted. | Data Residency within AWS EU West 2 region in London United Kingdom. | Applicable to Regulatory, iXBRL, ESEF and Desktop Adapter. |
| Microsoft Limited Microsoft Campus Thames Valley Park, Reading, Berkshire RG6 1WG, UK |
Microsoft Office 365 suite including email Exchange, SharePoint etc. | Data residency located in the European Union. | Applicable to all platforms and services. |
| Freshworks 2950 S. Delaware Street, Suite 201, San Mateo CA 94403 |
Freshworks Freshdesk platform is an online cloud-based customer service ticketing software. Used to log and respond to all support related enquires. Also integrated with O365 Outlook. | Data residency located in Frankfurt, Germany. | Applicable to all platforms and services. |
| Atlassian - (Jira) Atlassian Pty Ltd Level 6 341 George St, Sydney, |
The Development team use Jira from Atlassian for issue tracking. Jira also integrates with Freshdesk enabling customer support tickets to appear in Jira. Allowing the corresponding development team to resolve technical issues the client is facing. Tickets related to the Desktop Adapter are only made available to the group of Developers in Jira who work on the Desktop Adapter. |
Data residency located in Germany / Ireland due to ARKK’s user base in the EU. | Applicable to all platforms and services. |
| MailJet 4, rue Jules Lefebvre 75009 Paris, France |
MailJet integrates with ARKK's platform, which handles email communication to users such as outstanding activities, or registration email. | Data residency located in Frankfurt, Germany and Saint-Ghislain, Belgium. | Applicable to all platforms and services. |
| SoftwareKey 1319 Green Forest Ct Suite 406, Winter Garden, FL 34787 USA |
SoloServer from SoftwareKey is a third-party tool ARKK use to create and validate desktop licenses for our desktop software. ARKK’s desktop software/adapters installed on the customers local workstations, communicates with SoloServer to activate the licenses. | Data residency located in the United States of America. | Applicable only to the Desktop Adapter. |